Casino / Mobile
Your use of lucky6 is subject to these terms, which set out how we handle your account, your data, and your rights as a user. Access and eligibility depend on your local law and the eligible regions we serve — read this page before you proceed.
These terms govern every interaction between you and lucky6 — from the moment you open an account to each transaction you make using Rocket or Bank Transfer. We operate under a framework that recognises jurisdiction-specific rules: what is available to you depends on the laws of your location and whether your region is currently eligible. We do not make blanket availability claims. If local law restricts online account activity, those restrictions apply regardless of what this site displays. When you deposit via Rocket or Bank Transfer, the transaction record in your account wallet reflects the terms set out here. Disputes about account balances, transaction history, or access rights are handled through the contact routes listed on this page. We keep a record of your account activity in line with our data retention approach, and you can request a summary of that record at any time through the support route. Changes to these terms are posted here first; continued use of your account after a change is posted means you accept the updated terms. If you do not agree, close your account before the change takes effect.
Understanding the boundaries of this policy helps you know where to direct questions and what protections apply to your account.
This policy covers how your account is created, maintained, and closed. It sets out the conditions under which access may be restricted, including eligibility checks tied to your location and local law.
Deposits and withdrawals made through Rocket or Bank Transfer fall within this policy. Transaction records held in your account wallet are subject to the data handling and retention terms described here.
The games, odds displays, and promotional notices on this site are covered by these terms in so far as they relate to your account. Third-party game content is supplied by studios and is subject to their own terms alongside ours.
Payment processors, identity verification providers, and external studios operate under their own agreements. We are not liable for their conduct, but we do require them to handle your data in a manner consistent with our policy commitments.
You hold several practical rights in relation to your lucky6 account and the data we hold about it. You can request a copy of your transaction history at any time — open the account section, go to your wallet history, and follow the export or contact steps shown there. If any detail in your account profile is incorrect, you can update it directly in the account settings page or raise a correction request through our support route. Questions about how your data is used, how long it is kept, or who can access it are handled by our policy contact team. Submit your question through the live chat or email route listed in the support section of this page, and we will respond within the timeframe shown there. If you want to close your account, the option is in your account settings; closing your account does not erase transaction records held for compliance purposes, but it does stop new data from being collected.
Your full transaction history is available inside the account wallet section. Follow the steps shown there to view or export a record of deposits and withdrawals made via Rocket or Bank Transfer.
Update your name, contact details, or payment information directly in account settings. If a field is locked, raise a correction request through the support route and we will process it.
Send policy questions — data use, retention periods, third-party sharing — to the contact route in the support section. We handle these separately from general account queries.
Close your account through the settings page. Retained transaction records remain for compliance purposes; all other personal data processing stops on closure.
If you have a question about these terms or your rights under them, use one of the routes below. We do not publish operating hours or response-time commitments we cannot verify — contact us and we will respond as soon as the relevant team is available.
Open the chat widget from any page while signed in to your account. Use this route for account-specific policy questions where your transaction record is relevant.
Send detailed policy or data requests to the email address shown in your account profile page under the help section. Include your account username so we can locate your record.
The help centre linked from the footer covers common policy questions, account closure steps, and data request procedures without needing to contact the team directly.
We take a straightforward approach to the data your account generates: collect what is needed, retain it for as long as compliance requires, and give you clear routes to review or question it.
Transaction records and account activity logs are kept for the period required by applicable compliance obligations. Once that period ends, data is deleted or anonymised. You can ask for a retention summary through the policy contact route.
We use cookies to keep your session active and to understand how the site is used at an aggregate level. You can manage cookie preferences through the banner shown on your first visit or in your browser settings at any time.
Your account is protected by password authentication. We recommend using a unique password and updating it if you suspect unauthorised access. Report any security concern immediately through the live chat route.
To request a change to how your data is handled, or to ask who has accessed your account record, contact the policy team via the email route. We will confirm receipt and outline the next steps.
Answers to the questions we receive most often about this policy, your rights, and how to act on them.
Access and eligibility depend on your local law and whether Bangladesh is currently in our eligible regions. If your location is eligible, these terms apply in full to your account, your transactions, and the data we hold about you.
Sign in, open the account wallet section, and follow the export or view steps shown there. Your Rocket and Bank Transfer records are listed by date. If you need a formal copy for a dispute, contact us through the email support route.
Yes. Most fields can be updated directly in account settings. If a field is locked — for example, a verified identity field — raise a correction request through live chat or email and we will process it after confirming your identity.
Transaction records and compliance-related logs are kept for the period required by applicable rules, even after closure. Other personal data processing stops when you close the account. Ask the policy contact team for a specific retention summary if you need one.
Send a detailed message to the email support route listed in your account help section. Include your username and a description of the concern. The policy team handles these separately from general account support queries.
Updated terms are posted on this page before they take effect. Continuing to use your account after the update is posted means you accept the new terms. If you do not agree with a change, close your account before it takes effect using the settings page.