Casino / Mobile
These terms set out the rules that apply when you open and use a lucky6 account — covering how your account works, what transactions are permitted and how we handle disputes. Access to the platform depends on your local law and eligible region; read these terms carefully before you proceed.
By creating an account on lucky6 you confirm that you have read, understood and accepted these terms in full. They apply to every session you start, every transaction you submit and every support request you raise. Where a conflict arises between a specific information notice and these terms, these terms take precedence unless we have published a written exception alongside that notice. All financial activity on your account — including deposits made via Rocket or Bank Transfer — is subject to the transaction rules in the Payments section of these terms. We do not override or waive those rules informally; any changes we make are published here first. If you continue using the account after a published update, that constitutes acceptance of the revised terms. Eligibility to hold an account depends on your local law and eligible region. If local law in your jurisdiction restricts or prohibits participation on platforms of this kind, you are responsible for checking that status before registering. We cannot confirm legality on your behalf. Where your account is found to be outside an eligible region, we reserve the right to suspend access and return any confirmed unplayed balance through the same payment route used to deposit, subject to verification.
These terms apply specifically to lucky6 accounts and the services we operate directly. They do not extend to third-party services that appear on or connect to the platform.
All login sessions, account settings changes, password resets and wallet top-ups fall under these terms. We manage these processes directly and you can raise a question about any step through the support routes we publish.
Deposits and withdrawals processed via Rocket or Bank Transfer are governed by the transaction rules in this document. Records of confirmed transactions are visible in your account history; disputes must reference that record.
Game content served through the platform — including titles from studios available in the lobby — is provided subject to the same account terms. How individual game results are calculated is the responsibility of the game provider, not lucky6.
Payment processors, device browsers and any external links are not covered by these terms. We have no authority over those services and cannot accept responsibility for how they operate or what data they collect independently.
You have several concrete options under these terms that do not require you to contact support first. To review your transaction record — including confirmed Rocket or Bank Transfer deposits — open the account wallet section after logging in; every settled transaction appears there with a reference number. If you notice an error in your personal details, the account settings page lets you correct most fields directly. Some changes, such as registered mobile number updates, require identity verification before they go live; the page shows which fields need that step. For questions about a specific charge or a wallet balance discrepancy, you can raise a formal query through the support routes we publish. Keep your transaction reference number ready; it speeds up the review. If you want to close your account, the closure request is handled through support rather than a self-service toggle — contact us in writing and we will confirm the outcome and any remaining balance position within the timeframe stated in the support channel response.
Open the wallet section of your account to see settled deposits and withdrawal history, each with a reference number you can use in any dispute or query.
Most personal fields are editable directly in account settings. Fields that require identity verification show that requirement inline before you submit the change.
Submit questions about charges or balance discrepancies through the published support route. Include the transaction reference number shown in your account wallet history.
Closure requests are handled through support in writing. We confirm the account status and any unplayed balance position through the same payment route you used to deposit.
If any part of these terms is unclear, or if you need to raise a formal question about your account under them, use one of the contact routes we publish on the platform.
The live chat widget on the platform connects you to our support team for account and terms queries. Have your account reference ready before you start the conversation.
For formal written queries — including account closure requests or disputes over a recorded transaction — send your question to the support email address published in the Contact section of the site.
The Help Centre in your signed-in account lists common terms and policy questions with direct answers. Check there first; many account and payment questions are addressed without needing to open a support ticket.
These terms are published here and updated whenever material changes are made. We do not communicate changes only through email or in-account notices — the live version on this page is always current.
Account and transaction records are retained for the period required by the applicable rules of our operating regime. You can request a summary of your own records through the published support route at any time.
Your account is protected by the credentials you set at registration. We recommend keeping your login details private and reviewing active sessions in your account security settings if you suspect unauthorised access.
We use cookies to maintain your session and measure how the platform is used. The cookie notice shown on first visit explains the categories in use; you can adjust non-essential cookies through the settings link in that notice.
If you believe a section of these terms has been applied incorrectly to your account, raise the matter in writing through our email support route. We aim to respond within the timeframe stated on the published contact page.
These questions cover what we hear most often about how the terms apply to accounts, transactions and access in Bangladesh-eligible regions.
Yes. All deposits and withdrawals processed via Rocket or Bank Transfer are governed by the transaction rules in these terms. Your confirmed transaction history is visible in the wallet section of your account and serves as the record for any dispute.
If your account is found to fall outside an eligible region, we reserve the right to suspend access. Any confirmed unplayed balance is returned through the same payment route you used to deposit, subject to identity verification as described in these terms.
The version published on this page is always current. We do not rely solely on email notices for material changes. If you continue using your account after an update is posted here, that constitutes acceptance of the revised terms.
Most fields in account settings are editable directly after you log in. Changes to your registered mobile number require identity verification before they take effect. The settings page shows which fields need that step before you submit.
Open your account wallet to find the reference number for the transaction in question, then contact us through the email support route published in the Contact section of the site. Include the reference number and a short description of the issue in your message.
Eligibility to hold an account depends on your local law and eligible region. These terms cannot override local legal restrictions. It is your responsibility to confirm that participation on a platform of this kind is permitted under the laws applicable in your jurisdiction before registering.